Ongoing Email Issues on Website

For some weeks now, the forms on this site, such as the contact page, have been unable to send an email. It seems to be caused by an SSL issue outside of my control. All support channels to the web hosting company used by this site are down, which means I can’t even report the issue, let alone get it fixed. You can still post bug reports, but you will encounter an error message when the site attempts to email me that a new report has been posted. The report will be saved in the database, but (unless your account is permitted to bypass the reviewing system) it won’t show up in the bug tracker until its status has been changed from Pending to Open. Similarly for comments, feature requests, and other notifications. I will pick up the error messages in the server’s log file, which will include the email message, but there will be a delay as it’s not something I can constantly monitor.

I will update this post when I have further information.

Update 2022-10-08: the problem with reporting this issue to the web hosting company was quite frustrating. They had removed their telephone support number, the online chat wasn’t available, and whenever I tried to open a ticket I got an access denied error message (even though I was logged in and could access the rest of the site’s dashboard). It turned out that in order to use the online chat I had to delete all cookies and then accept them all (which wasn’t particularly intuitive, but I should’ve thought of it sooner as that seems to be an increasingly common problem with websites). The ticket system still wasn’t working, but it’s possible I had to log out and in again, and maybe shutdown, reboot, switch things off and back on again, and perhaps count to 10 or whatever. Anyway, the chat operator has logged the issue and with a bit of luck it will be fixed soon. I’m sorry for any inconvenience this has been causing.

I’ve re-enabled the contact form in eager anticipation of the issue being fixed soon. If you get an error about the failure to send an email, don’t worry. Your message will be logged and I’ll find it in the log file, but there will likely be a delay of up to 24 hours before then.