Free Software
News (2018-02-02): FAQ page has been fixed.

Bug Tracker

ID 21
Status Open
Category makeglossaries (Perl)
Version 2.05
Interpreter N/A
Summary makeglossaries error on Windows due to long username or accented character in it


When run on Windows (at least on Windows Seven) by a user with a long username or accented character(s) in it, makeglossaries gives error.

It used to happen for instance with a user named "Cécile" who was running:

  makeglossaries "essaiglossaire"
in directory:
She gets:
makeglossaries version 2.03 (2011-12-02)

added glossary type 'main' (glg,gls,glo)

xindy -L french -C utf8 -I xindy -M "essaiglossaire" -t
"essaiglossaire.glg" -o "essaiglossaire.gls" "essaiglossaire.glo"

*** - LOAD: A file with name C:\Users\CCILE~1\AppData\Local\Temp
\NTlhTzJ0ob does not exist

C:\texlive\2011\bin\win32\runscript.tlu:587: command failed with exit
code 1: 
So the problem came from the Windows conversion:
  C:\Users\Cécile -> C:\Users\CCILE~1
A similar case arose with a user named "Alejandro" (more than 8 characters).

The solution is to create a new user with shorter username and just ASCII characters in it. Then makeglossaries works nicely.

If this trouble, maybe inherent to Windows systems, cannot be dropped, maybe the above workaround should be mentionned in:

Comment from Denis Bitouzé
Date: 2013-02-07 10:39:26 CST

Thanks for having added an entry in the glossaries FAQ. IMHO, it should nevertheless be necessary to add in the FAQ entry the characteristic error messages:

*** - LOAD: A file with name C:\Users\...\AppData\Local\Temp\... does not exist

C:\texlive\...\bin\win32\runscript.tlu:587: command failed with exit code 1:

Otherwise, users who are facing the trouble could ignore the bug report and the workaround because they couldn't imagine it is related to long username or accented character in it.


Thank you for the workaround. I've added an entry in the glossaries FAQ that links back to this. If a Windows user can suggest a solution, that would be great.

Watch This Report

If you would like to be notified whenever updates are made to this report, please fill in your email address in the box below and click on "Notify Me of Changes". (Please ensure the address is valid.) Your details won't be passed on to third parties in line with this site's Privacy Policy.


If you would like to add a comment regarding this bug report, please fill in the form below, but don't use it for a different bug or feature request, even if it's related. Instead fill out a new bug report or feature request. (If you want to link it to this report, make a note of the ID number at the top of the page.)

Name (Optional)

You can use the following markup:

[pre]Displayed verbatim[/pre]
[tt]monospace font[/tt]
[url]web address[/url]

which will be converted to:

<pre>Displayed verbatim</pre>
<tt>monospace font</tt>
<a href="web address">
web address</a>

I'm sorry, some spammers have cracked the captcha and genuine comments were being hidden in the midst of spam, so I've replaced the captcha with this test: Please enter the ID number of this report in the confirm ID box below.

Confirm ID: (The number at the top of this page.)

Return to Search Results

The free software provided here (including my class files and packages on CTAN) are funded by my book sales. While I'm keen to remove bugs from my code, book production has to take priority over bug fixes, so please don't expect a rapid response.

Version numbers that end with "b" indicate a beta (prototype) release. Version numbers that end with "a" indicate an alpha (unstable) release.

© 2012 Dickimaw Books. "Dickimaw", "Dickimaw Books" and the Dickimaw parrot logo are trademarks. The Dickimaw parrot was painted by Magdalene Pritchett.

Terms of Use Privacy Policy Site Map FAQs